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Comparing Costs

Comparing Costs

In today's fast-paced, ultra-competitive, and highly technical business environment, the CRM has become an organization's most valuable asset. A CRM is essential to understanding the needs of your SEG's, improving service, and increasing profitability. With such importance placed on your organization's CRM and its far-reaching impact, determining the actual cost of implementation is essential. There are many CRM software options available and just as many pricing models. Pinpointing the "exact" cost of various CRM'S has become challenging. The software price is only a small percentage of the overall "true" expense of a CRM system. Many hidden costs must be taken into consideration when determining your return on investment.
• Instead of zeroing in on the upfront price, credit unions should focus on the total cost of ownership over time or the "true cost" of the CRM. You can't set a realistic budget otherwise.

• If you want 24/7 support, be prepared to purchase the Premier Success Plan, which costs an additional 20% of your license list price.

• Full mobile functionality is an upgrade for professional users and costs an extra $50 per month.

• Want to access the CRM offline? Great, that will be another $25/user/month.

You don't need to be a math whiz to figure out that the hidden costs of CRM'S can eventually run thousands of dollar's per month. With the variety and complexity of CRM platforms and the extensive cost considerations, hiring a third-party consultant is a must for most companies. Having a technology partner that understands an organization's needs, diagnoses potential problems, and offers solutions is undoubtedly a cost worth considering up front to avoid headaches down the road.